With effect from 1st May 2021, we are introducing some small charges to help cover our cost for processing these claims.
From May 1st 2021 we will no longer be offering any new direct claims under £300.
A direct claim over £300 will incur a charge of £25 plus your insurance excess. We will need a copy of your current insurance certificate and a claim form at the time of admitting your pet for their procedure *
We cannot offer any direct claims for any dental work as this is often not covered by insurance companies.
Continuation Direct Claims
Example: We have done an initial direct claim over £300 and there is more to claim at a later date for the same condition.
From 1st May 2021 there will be a charge of £5 per condition per claim. We may need multiple claim forms so please ask for these from your insurance company if applicable. *
N.B we need a claim form every time medication is picked or procedures are performed.
Any Indirect 1st claims and indirect continuation claims
Example: You are paying as you go and would like us to make a claim on your behalf
From 1st May 2021 we will be charging £5 per claim, per condition. We will endeavour to process these as soon as we can. *
If you are collecting medication on a monthly basis, then we recommend you bring in a claim form at the time of picking these up. Alternatively, you can keep this rolling and submit a claim form to us every 6 months, for example.
*Please note, if you are a Pet Health Club member these charges do not apply.